Online Event Registration, Event Management and Online Payments Solution for Large and Complex Events

Overview

Professional and Corporate event planners have a wide range of planning responsibilities. Complex events such as multi-day Conferences or Trade Shows require extensive calendars with an array of sessions, locations, dates, attendees and offerings. Overall control over your events will increase – and your costs will decrease – dramatically the moment you start using Acteva Pro.

Whether it's the visibility into all your activities or the ability to access multiple accounts with a single sign-in, the expanded management capabilities are evident. Managers of complex events do not work alone – team members need to access different parts of your event management system. Acteva Pro lets you manage unlimited account-level users on an event-by-event basis.

Manage many complex events with multi-track registrations, groupings for daily sessions, all with multiple prices, attendee types and dependencies
Create multiple event catalogs for different sets of events
Link documents and other resources to your catalog for easy download
Set recurring orders for memberships, subscriptions etc.
Define as many Promo Codes and Discounts as needed, for Business Partners, Affiliates, other Schools, Media, Staff, etc.
Accept major credit cards online, as well as supporting a variety of offline payment methods, e.g. checks, invoicing/purchase orders, wire transfer, and more.

Acteva Pro is an Enterprise grade application, with:

No hardware or software to buy, download, install or maintain.
No annual licenses, upgrades, support costs, or hosting fee.
Updates and new features that is instantly available.

For more on Acteva Pro features click on the tabs above or on feature specific links on the left.

Account Management

Unsurpassed ease of use for a wide range of events – start using your Acteva Pro account and publish your first event in 20 minutes or less!
Multiple Event Catalogs to manage many types of events – simple or Complex!
Copy events easily to create new versions of the same event
Easily create and manage recurring events
Create and publish an unlimited number of events, activities, programs, etc.
Use Acteva EventMail for free for event marketing
Access your data any time as long as account is kept active (has one "active" user)
Supports upto 10 account-level users
Account users managed via roles and permissions
Account users have single sign on access to multiple accounts
Online self-service Account and Services upgrades
Availability of the Acteva Calendar (unlimited cascading calendars)
Integration with Acteva Private Community for organization and event-based social networking and collaboration (Optional)
Availability of Acteva Mobile for organizations and events (currently in Beta release) (Optional)
Integration with Salesforce.com (Optional) for unsurpassed integration and functionality
Integration with Avectra Netforum for registrant authentication and authorization (Optional)
Integration with other third-party products as needed

Behavioral Booking Wizard

Acteva Pro's Behavioral Booking Wizard was designed to enrich the experience of the registrant by serving relative options to the registrant while at the same time streamlining the steps of registration in a complex event. This new feature allows you to:

Create registration and agenda prerequisites and other dependencies that guide registrants through the process
Trigger the cross-sell and up-sell of related offerings based on real-time, registrant behavior
Assign multiple, tiered discount rules by attendee type, price, event, and/or catalog
Orders can be saved mid-process and completed later
Completed orders can be accessed and updated/changed by the registrant

Attendee Self Service Capabilities

Giving your customers the opportunity to perform self-service transactions will save you time and resources. With Acteva Pro you can push administrative tasks "downstream" to the customer, letting your team stay focused on the event at hand.

Customers can purchase multiple events for one or more registrants in a single transaction. They can save in-progress orders and come back to make changes or the final purchase later.

Additionally, they can return to purchased registrations to make changes to the questionnaire responses, add additional sessions or activities cancel or transfer registrations, or even register more people! And for those customers who aren't comfortable with online transactions, Acteva email and phone support is available, lifting the burden from your in-house staff.

Event Management

Create and manage recurring events easily
Get unique URL for linking or emailing for each event
Use the Quick List Venue Selector for frequently used venues
Create an unlimited number of time-based booking (i.e. ticketing) options per event
Pass Acteva Registration Processing Fees to registrants, embed in your price or use as a mix of the two
Enable group registrations so multiple attendees can register for one or more booking options per registration transaction
Create registration questionnaires and ask an unlimited number of questions
Generate real-time reports of questionnaire results
Create booking options only visible to and usable by your internal users
Get automatic inventory limits with "Sold Out" messaging for the event or for each booking option
Set maximum quantity allowed for each booking option
Create limited-time-offer booking options with automatic start and stop sales dates
Create booking options to accept variable fees (for example, donations and pledges) with a minimum amount limit
Create private registration pages for invitation-only registrations
Include formatted text and images in descriptions of booking options (i.e., show pictures and descriptions of items for sale)
Embed formatted text and images to describe your event
Use Post-Event Surveys to gauge attendee preferences after the event
Create and manage account-level, cross-event promo codes, gift cards, and special discounts – all assignable to any number of events
Enable self-service Wait Listing on an event or item basis and then view and manage Wait Listed registrations via the Wait List Manager module
Manage VIP speakers, members/nonmembers registrations, etc. with different pricing via Attendee Type-versioned prices and questionnaires
Create multiple attendee types with simple-member validation and specific questions, pricing, limits and emails
Sell and deliver print-at-home tickets
Sell and track memberships, offer preferred member pricing and include a member directory (Optional)
Collect complete participant information for individual attendees or those registering as a group
Create catalogs for different types or categories of events
Support complex multi-day multi-track events with multiple registration types, tracks, sessions, attendee types, guests and other dependencies
Attach documents easily to your catalog or Event pages
Get custom groupings of activities, sessions or other events for complex events
Get configurable booking behavior with related events (for cross-sell and up sell)
Create Group Registrations with individualized participant info and questionnaires easily
Get multiple types of event structures (templates)
Define recurring templates for repetitive events
Get unlimited user-defined fields and multiple options for Participant Data and Questionnaire responses

Events Calendar

Create as many event listing pages ("Go Page") as needed for easy access to all of your account's events
Have the option of showing only the events you want to display; events designated as private remain available but are not listed
Use Global Settings to find a theme to match the look and feel of your website

Customizable Registration Pages

Create an unlimited number of questions with responses by selection lists, multiple-choice items or free-form text entry
Choose the data you want to collect from your registrants
Include event-specific directions or instructions for your attendees in their confirmation emails
Embed your own graphics/logos
Enable and choose which offline payment options are supported for your Catalog
Custom booking workflows available for each Catalog
Configurable Look-and-Feel by Catalog (i.e., multiple "brands" per account)
Access to Acteva Professional Services to customize your event pages and booking application
Use Global Settings to find a theme to match the look and feel of your website

Online Registration

Registrants enter all their own information at their convenience through a standard web-browser interface
Attendees can request refunds online, subject to your refund policy
Attendees can (optionally) manage their own registrations after the registration has been completed
Auto-populated registration forms with the use of Acteva EventMail
Flexible pricing options with pricing based on attendee types, "member" (priority) pricing, availability dates (e.g. "early-bird prices"), quantity, inventory (of the price), and promo codes
Instant Visa, MasterCard, American Express, and Discover credit card authorization and processing
Support for substitutions and complete or partial payments and refunds through extensive transaction management
Registrants receive confirmation emails automatically upon completion of the transaction
Automatic inventory control shows "Sold Out" message when inventory limits have been reached
Event registration option allows one person to register and pay for a group of people by event or by booking option
Enable Wait Listing on sold out booking options then view and manage Wait Listed transactions
Support for group registrations with ability to collect complete information for each registrant
Use of Acteva Selectable Registration and Payment Features (phone, fax and mail-in registrations)
Enable Selectable Service for Acteva Check Processing when Acteva will receive and manage pay by check
Support for no-charge events, including all online registration options and inventory controls
Support for creating "Flyers" – notices about events but without registration processing
Enables buyers/registrants to "Save" orders and then return to their saved order later to finish it
Enables users to return to "Completed" orders to make changes
Event "MultiVent " (like a shopping cart) is standard so attendees can register for multiple events at once
Use of custom authentication process (for members and invitation-only events)
Multiple, tiered discount rules supported by attendee type, by price, by event and/or by catalog
Any number of Gift Cards can be defined and sold online or distributed to customers

Activity Reporting

Have unlimited access to all standard reports at no additional cost
Get many standard reports - registration status reports, attendee reports, check-in reports, and customer and sales reports
Fine tune data of all reports through a variety of filters
Export report data to your desktop easily
Generate an unlimited number of custom reports containing exactly the fields you want
Conduct reporting on post-event results
Support for cross-event reporting
Support for any number of Custom Reports
Catalog-level and event-level Attendee Reports

Emails and Notifications

Use Acteva EventMail for HTML-formatted Newsletters, Invitations, Reminders, Membership Notifications, etc.
Use Acteva EventMail for multiple groups of invitations for large Conferences and Trade Shows - with registration status tracking
Upload an unlimited number of your own custom distribution lists for email invitations
Email lists can be easily imported, edited, merged and managed
Track Registration status for everyone on the invitation list (when using Acteva Event Mail)
Select past registrants from one or more events to notify them about upcoming events
Use automated confirmation emails for event registrations
Create reusable email templates with graphics, colors and advanced text effects
Receive notification of complete and incomplete registrations, updates and cancellation requests
Merge personalized registrant and event information for custom email notifications
Insert links to invoices/receipts, registration records and custom links
Automatically include links to electronic content by booking option
Resend confirmation emails directly from a customer's database record
Turn on or off the "Invite-a-Friend" viral marketing capability
No longer worry about opt-out email management
Schedule emails to be sent out at specific dates and times
Send targeted emails to conduct post-event surveys

On-Site Event Support

Use organizer-only functions to enable special onsite-only registration options for students, media, special guests, etc.
Easy access to attendee information (for the information desk)
Online "Check-In" interface to check-in attendees, by event or by activity
Access real-time registrant and attendee lists
Download registrant data for badge printing
Easily download event and session registration data to generate rosters
Process credit card payments immediately, wherever Internet connections exist
Create and print out sign-in sheets
Print receipts and invoices for onsite registrants
Record and process cash and check payments
Online Name Badge template design and printing - with or without bar codes

Accounting Support

View orders and invoices and their status online
Pay open orders and invoices online
Track customer payments and their status online
Get automatic adjustments to event financial data when refunds or cancellations are applied
Get real-time financial reporting by event
Manage Audit Controls on Booking Options and Promotion Codes
Manage reconciliation of remittance payments
Track and manage offline registrations and payments
Get online access to prepaid event and transaction fee credit reporting system
Apply additional credits and payments made by check, cash, wire transfer, etc.
Online Statements with Remittance Information and Transactional details

Support and Training

Acteva Customer Support by phone and email
On-demand review of your registration pages
Acteva Attendee Support by both phone and email
On-demand, after-hours emergency support (optional)
On-demand personalized training
Access Acteva Professional Services for customization of your event registration pages and process

Security

Keep all financial information secured via industry standard 1024-bit RSA encryption (https)
Eliminate Your Liability and Ensure – data security with Acteva's PCI-Compliant service
Get a TRUSTe approved and monitored privacy policy
Available, reliable, secure and redundant systems
Safety of your data is ensured by automatic archiving for emergency recovery

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