IEEE P802.1 Purchase/refund policy: Refunds are available if you cancel prior to March 30th, 2012. After that date, no refunds are available, but name substitutions are allowed.
Acteva's Purchase/refund policy: Refunds and cancellations are provided only at the discretion of the organization hosting or sponsoring this event. Acteva issues credits only when directed to do so by the sponsoring organization. Contact firstname.lastname@example.org or the sponsoring organization for further details.