Lean organizations produce greater value with higher quality in less time. However, applying Lean to an office environment is not as easy as using the same techniques in production.
This class from Washington Manufacturing Services, Applying Lean to Office and Administration, focuses on the unique characteristics of an office and teaches Lean principles using office terminology rather than manufacturing terms to engage participants and encourage motivation for change.
This class uses a variety of exercises - including a simulated office situation using laptop computers - to demonstrate Lean concepts and the quantifiable benefits you can achieve by applying Lean in your office.
BENEFITS
Implementing Lean in your administrative areas will help you:
- Increase operational effectiveness
- Increase process flow
- Improve productivity and profitability
However, implementing Lean in an office environment presents unique challenges:
- How do you use Lean techniques to maximize the effectiveness of your service to your customer?
- How do you map office processes effectively to find waste?
- How do you maximize value to the customer?
- How do you measure the financial impact of Lean in the office?
This class answers those questions. Using a combination of lecture, simulation and in-class activities, students will learn:
How Lean focuses all employees on providing value to the customer
How to map administrative processes - which are not always easy to see - to make waste visible
What the wastes are and how they can be minimized or eliminated
How to build continuous improvement into the way your business operates
