Attendee Support FAQ
Registration Assistance
Registration Support Specialists are available between 6:00 AM and 6:00 PM Pacific Time each business day to help answer your registration questions. Call (877) 855-8646 or email support@acteva.com
Find an Acteva Event
You can use our Advanced Search function, which lets you search by date range, event type or location.
Request a Refund
If you are seeking a refund for an event you have registered for please click here
Frequently Asked Questions
Looking to register for an event, pay for your registration, receive a confirmation or have further questions about your registration? The Frequently Asked Questions links below will point you in the right direction. If you’d like to contact the Acteva Customer Support Team, click here.
| Acteva has processed over 6.5 million online transactions, is PCI compliant and adheres to the most stringent guidelines for processing payments online. Acteva's web site is secure on every web page where someone is required to enter their personal information. For example, on the page where the customer enters their name, address, email, etc. and on the page where credit card information is entered, the pages are fully secured using 128 bit SSL (Secure Socket Layer).
Credit card data is private and protected and all credit card transactions are processed in real-time. Acteva has a strict privacy policy and DOES NOT store credit card information. |
| Absolutely. Just call Acteva Customer Support at (877) 855-8646 or send an email request to support@acteva.com. Here is the information you should have on hand before contacting us: Participant Name / Email Address / Event Name / Sponsoring Organization. |
| The email confirmation you received from Acteva contains a specific refund policy created by the event organizer. If, after reviewing the refund policy for the event, you feel that you are entitled to a refund, you may contact the organizer directly with your request.
Acteva cannot process a refund request without permission from the organizer. However, you may choose to email your request to refunds@acteva.com and we′ll forward the request to the organizer on your behalf. |
At the end of your online transaction, you will reach the "Order Confirmation" screen. You will also receive an email confirmation from Acteva confirming your order.
If you have questions about your registration, you can find out more by calling Acteva Customer Support at (877) 855-8646 or sending an email to support@acteva.com. |
| The contact person for the event can be found on the email confirmation you received after registering. If you no longer have this confirmation or have yet to register, please call Acteva Customer Support at (877) 855-8646 or send an email to support@acteva.com so we can put you in touch with them. |
Acteva is an online event registration and payment processing company and works with all types of event organizers for a wide range of events. Did you recently register for a conference, seminar, membership, group meeting, wine event, concert, etc? If so, Acteva likely processed your online payment.
If you need to verify the charge from Acteva on your credit card, please call Acteva Customer Support at (877) 855-8646 or send an email request to creditcardinquiries@acteva.com
|
Yes, we can change that for you if the organizer allows transfers. Please call Acteva Customer Support at (877) 855-8646 or send an email request to support@acteva.com. You′ll need the following before you contact us:
Transaction/Order Number for the order you would like to update and the Name and Email Address for the new person. We′ll send you a new copy of the confirmation email after the update. |
| Many organizers request that you print out your confirmation information to bring to the event. Please refer to the Reminder section of the email confirmation for this information. If you cannot find it there, you can locate the event contact person directly. |
| Acteva′s Customer Support hours are 6:00am – 6:00 pm (PST) |
Organizer Login
Have Questions?
