Online Event Registration backed by Exceptional Customer Support

Acteva offers a number of Support Service options for you - the Event Organizer. We have self-service tools like FAQs , online tutorials, product documentation and online help. Our Customer Support Specialists are also available to answer your questions. If you are a user of Acteva Plus, Acteva Pro or Acteva Class Management Software, you can call or email a Customer Support Specialist for assistance. For customers of Acteva Express and Acteva Private Community Management Software, your interface to our Customer Support team is through email.

We not only provide support to you but we also provide direct assistance to your Attendee. We help to make the Attendee registration experience the best the user has encountered. This experience is the first step in ensuring that you have a successful event and it leaves a positive, lasting impression on your Attendees.

Product and Registration Assistance

You will need to have your Account Number available when you contact Acteva Customer Service: Call (877) 855-8646 - Only available to Acteva Plus, Acteva Pro and Acteva Class Management Software customers Or email support@acteva.com - Available for all customers

• Standard Support Services
  • Available between 6 AM and 6 PM Pacific Time
    • How to Use the Systems -
    • Isolate and Resolve Product Functionality Issues
  • Available Online
    • FAQs
    • Online Help
    • Documentation
    • Tutorials
• Premium Support Services
  • Available between 6 AM and 4 PM Pacific Time
  • Live Web Based Training -
  • Private Community Monitoring
    • General Use Questions
    • Content Moderation
    • Attendee Account Maintenance
  • Provide Optional Registration Methods
    • Phone
    • Fax
    • Mail

Payment Management Assistance

To receive answers to any of the types of questions listed below, please send an email to: Accounts@acteva.com

• Available between 8 AM and 5 PM Pacific Time
  • Available between 8 AM and 5 PM Pacific Time
    • Refund Authorization, Credit Card Inquiry, Credit Card Chargeback Resolution
    • Disbursement Reconciliation Assistance
    • Disbursement Cycle Questions
      • Reporting Management
      • Cycle Changes
      • General Status
  • Available Online
    • Disbursement Rules Management
      • Remittance Payee
      • Remittance Address
      • Disbursement Frequency - Twice a Month, Monthly, Post Event.
• Premium Support Services
  • Available between 8 AM and 5 PM Pacific Time
    • Accept Alternate Attendee Payment Methods
      • Check Payments